Your privacy is our priority
This policy clearly explains how your personal information is collected, stored, and used at 5z999.
Introduction & Scope
This Privacy Policy ("Policy") applies to the website, applications, and all related services of 5z999 ("we", "us", "Platform"). It has been prepared in English and Bengali for users in Bangladesh ("you", "your"). By using our services, you are considered to have accepted the terms of this Policy. If you do not agree with any part of this Policy, please refrain from using our services.
What topics does this Policy cover?
- What types of information we collect and how we collect it
- How collected information is used and stored
- Rules for sharing information with third parties
- Matters relating to the use of cookies and similar technologies
- Your rights and how to exercise them
- Our technical measures for data protection
What information do we collect?
5z999 collects only the information necessary to provide our services, ensure security, and meet legal obligations. The categories of information collected are listed below.
Identity Information
At the time of account registration, your name, date of birth, national ID number (for identity verification), mobile number, and email address are collected. This information is used for age verification and account security.
Financial Information
For transaction processing, your bKash, Nagad, Rocket, or Upay mobile banking number — or bank account details for bank transfers — are collected. Full card or PIN numbers are never stored.
Technical Information
IP address, device type and operating system, browser information, session duration, and click patterns are logged automatically. This information helps improve site performance and prevent fraud.
Gaming Activity
Bet history, win/loss records, bonus usage details, and time spent on the platform are recorded. This information is used for responsible gaming monitoring and customer support purposes.
Purpose of Data Use
Every piece of information we collect is used for a specific and legitimate purpose. Those purposes are described in detail below.
Service Operation & Improvement
Creating, managing, and authenticating 5z999 accounts; processing deposits and withdrawals; activating welcome bonuses and other promotional offers; and resolving platform bugs and performance issues.
Security & Fraud Prevention
Detecting unauthorized access to accounts, identifying suspicious transactions, preventing multi-account abuse, and ensuring anti-money laundering (AML) compliance. Maintaining a safe environment is 5z999's highest priority.
Customer Support & Communication
Responding to your questions and complaints, sending important account-related notifications, and providing responsible gaming guidance. Our support team is available 24/7 via live chat and email at [email protected] in both Bengali and English.
Legal Compliance
Retaining transaction records for the period required by applicable law and responding to lawful requests from competent authorities. Data retention and disclosure for this purpose may take place without prior notice.
Sharing Information with Third Parties
5z999 does not sell your personal information. However, in certain specific circumstances, it may be necessary to share limited information with trusted third parties.
Service Providers
Only the information necessary for service operations is shared with payment gateways (bKash, Nagad, Rocket, Upay, and banks), game software providers (Pragmatic Play, Evolution Gaming, JILI, Spribe, etc.), and cybersecurity firms.
Legal Authorities
In the case of a court order, a lawful request from an investigating authority, or a requirement under applicable law, the necessary information may be provided to the relevant authority.
Business Restructuring
If 5z999 undergoes a merger, acquisition, or asset transfer, your information may be transferred to the relevant parties — however, the terms of this Policy will continue to apply.
What is never shared
Your personal information is never sold or transferred to advertisers, marketing third parties, or data brokers. This is an inviolable policy of 5z999.
Cookies & Tracking Technologies
5z999 uses cookies and similar technologies to ensure the smooth operation of the site and to improve the user experience.
Essential Cookies
These cookies are essential for the basic functionality of the site. Their main functions are maintaining login sessions, saving your preferred language, and managing security tokens. They cannot be disabled, as doing so would prevent the site from working properly.
Analytical Cookies
These cookies are used to understand which pages are visited most, how users navigate the site, and which features are used most. This analysis helps us continuously improve the quality of our service.
Cookie Controls
You can disable analytical cookies at any time through your browser settings. Please note that disabling cookies entirely may cause some site features to not work correctly. A cookie's lifespan is generally for the duration of the session or a maximum of 12 months.
Data Security Measures
We apply industry-standard technical and procedural security measures to protect your information.
SSL Encryption
All data transferred between your browser and our servers is protected by 256-bit SSL encryption. No third party can intercept any information.
Data Encryption
Sensitive information such as ID numbers and financial details is stored in encrypted form in the database. Passwords are kept in hashed form, not in plain readable text.
Access Controls
Only authorized staff can access user data, and only to the extent necessary to carry out their responsibilities. All access is logged and regularly audited.
In the Event of a Security Breach
If a data breach occurs that creates a high risk to your rights or freedoms, we will notify you as soon as possible in accordance with legal requirements. The notification will be sent to your registered email address.
Data Retention Period
5z999 retains your information only for as long as necessary. The general retention policy for different types of information is described below.
Active Account
All personal information, gaming history, and financial records are retained for as long as your account is active. This information is used for service operation and dispute resolution.
After Account Closure
Even after an account is closed or deactivated, financial transaction records must be retained for the period specified by applicable law due to legal obligations. Once that period has passed, the information is securely deleted.
Marketing Data
If you opt out of marketing communications, your preference is recorded and you will not be contacted for that purpose in the future. The opt-out record is kept as proof of your request.
Your Rights
5z999 respects your rights over your personal information. Your key rights are described below.
Right of Access
You may request to know what information we hold about you.
Right to Rectification
A request to correct incomplete or inaccurate information can be made at any time.
Right to Erasure
You have the right to request deletion of your information where there is no legal obligation to retain it.
Right to Object to Processing
You have the right to object to the processing of your information for specific purposes.
Data Portability
You may request to receive the information held about you in a structured format.
Right to Restriction
In certain circumstances, you may request that processing of your information be temporarily restricted.
How to Exercise Your Rights
To exercise any of the above rights, contact our support team via live chat or email: [email protected] — we will respond to your request as soon as possible following 5z999's designated review process.
Protection of Minors
5z999 strictly does not provide services to persons under 21 years of age. We do not intentionally collect any personal information from minors. Age verification is in place at the time of registration.
If you believe that information belonging to a person under 21 has been collected by mistake, please notify us immediately at [email protected] — we will delete it without delay. This platform is for users aged 21+ only.
Policy Changes
5z999 reserves the right to update this Privacy Policy at any time. The following procedure is followed when changes are made.
Notice of Significant Changes
If any change is made that could have a significant impact on your rights or privacy, we will publish a clear notice on the site and notify registered users by email. Notice will be given at least 7 days before the change takes effect.
Minor Changes
For minor changes such as spelling corrections, clarifications, or legal requirements, the latest version of the Policy will be updated on the site. You are advised to always read the current Policy from this page.
Continued Use Means Consent
Continuing to use 5z999 after an updated Policy is published will be considered as your agreement to the revised Policy. If you do not agree with the changes, please contact our support team to stop using the service and close your account.
Have questions? We are ready to help
Contact our support team 24/7 for any questions about the Privacy Policy.
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